Shipping and returns
What to expect before the douday demo shop becomes a live retail service.
Demo-store status
Current listings demonstrate product information, categories, cart and account flows. Confirm availability with douday before placing reliance on a product page.
Future order confirmation
A real order will require a confirmation showing item, quantity, price, delivery address, shipping method and contact details.
Dispatch information
When fulfillment begins, the product or checkout page will state the dispatch location, estimated handling time and available tracking method.
Returns process
Return eligibility will depend on product condition, hygiene, elapsed time and applicable law. Contact support before sending anything back.
Damaged or incorrect items
Keep the packaging and take clear photos. Contact douday promptly with the order number and a description of the issue.
Support
Use the contact page, douday0808@gmail.com or +86 186 9043 6305 for current availability and order questions.